Processing & Delivery

Processing and Delivery Information

 At My Sweet Treat, we aim to get your sweets to you as quickly and efficiently as possible. Below you will find all the details regarding order processing times, delivery options, and related information.

 

1. Order Processing Times

 

• Orders placed before 12 noon will be processed within 1 working days (Monday to Friday, excluding public holidays).

• You will receive an order confirmation via email. Once your order has been dispatched, we will send you a shipping confirmation email with tracking information (if applicable).

 

2. Delivery Options and Times

 

We offer the following delivery options across the U.K.:

 

• Standard Delivery: Estimated delivery within 2-3 working days after dispatch.

• Express Delivery: Estimated delivery within 1-2 working days after dispatch.

 

Delivery times are estimates and may vary depending on your location and external factors (e.g., postal service delays or holidays).

 

3. Delivery Costs

 

• Delivery charges are calculated at checkout based on the weight of your order and your delivery location.

 

• Orders over £20 qualify for free standard delivery within the U.K.

 

4. Tracking Your Order

 

If tracking is available for your selected delivery method, you will receive a tracking number once your order has been dispatched. You can track the progress of your delivery through the courier’s website.

 

5. Delivery Areas

 

We currently deliver across the U.K. If you require delivery outside of these areas, please contact us at (here) and we will advise on whether we can arrange special shipping.

 

6. Delays and Issues

 

While we aim to meet the estimated delivery times, there may be occasional delays due to factors beyond our control (e.g., postal delays, strikes, or extreme weather conditions). If your delivery is delayed, please get in touch with us at (here), and we will do our best to resolve the issue.

 

7. Damaged or Missing Items

 

If your order arrives damaged or incomplete, please contact us within 5 days of delivery at (here) with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.

 

8. Changes to Delivery Information

 

If you need to change your delivery address after placing an order, please contact us as soon as possible at (here). Once your order has been dispatched, we may be unable to change the address.